I am an experienced communication engineer with a focus in networking and voip enterprise solutions. I am a team player and provide necessary escalation leadership when warranted. This resume was created to assist me with my interest in Cloud/DevOps and prove core competency within AWS.
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Lead telecom engineer on Voip phone system changing from on-prem fonality to Ring Central across the United States and Canada. Remotely assist with installs, troubleshoots, repairs of all network, desktop & voice equipment at any Copart sites. Manage, monitor, and troubleshoot data circuits and provide assistance to the WAN Service provider to resolve/repair data circuits. Install and support all IT devices used at the Campus, offices and Yard and includes PCs, Servers, Voice and Voip Equipment, Mobility devices and Infrastructure components.. Provide assistance on IT projects as directed, including but not limited to research, configuration, and deployment.
Designed and implemented RF (coax), Ethernet, Wi-Fi and Fiber Optic network infrastructure. Network Equipment remote installation and configuration (Switches, routers, CMTSs, Wireless AP managers, etc.) Tier 3 Technical Support for Enseo E3 system for a portfolio of over 1500 clients in production. Provided Technical Support for Enseo E3 system installation. Including remote configuration settings, installation problem resolution, change management implementation. Serve as a liaison between clients, third parties, engineering and sales department. Proactively & efficiently provided technical support to customers. Collaborated with the Sales teams to gather and communicate the latest customer needs and competitive information to the company.
Apart from working with many things IT, I enjoy most of my time being outdoors and going to sporting events, I am a sports junkie that follows pretty much everything. During the summer months I enjoy being outdoors in central Texas. Can't miss floating and kayaking in the hill country.
When forced indoors, you can find me binging various things on streaming platforms, I enjoy cooking and it relaxes me (which I definitely need) and I spend a large amount of my free time exploring the latest technology advancements and trend changes which has led me to the cloud resume challenge for example.